TeleVox expands Agent Chat functionality to reduce inbound call volumes Agent Chat utilizes a secure, web-based experience to connect patients to a staff member who can address the patient’s needs.

Inbound phone support is a complex and challenging career for anyone to pursue. An agent is expected to walk a thin line between satisfying demanding customers and representing the interests of the ...

With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...