There's an old joke about customer service: A man dies and is given the chance to look at both heaven and hell before deciding which to choose. In hell, he finds a group of happy people having a feast ...

When Marc Andre had trouble with his cable TV company, his expectations were "very low." He and his wife had moved to a new home and suddenly were cut off from their old Comcast account. In the past, ...

Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service ...

For far too long, cable customers fumed as they waited in vain for the cable guy to show up. When he did come, sometimes it took multiple visits to fix outages. Some customers grappled with billing ...

The planned merger between Comcast Corp. and Time Warner Cable will combine two of the lowest-ranked companies in terms of customer service. Reuters Prepare to spend more time on hold. Opponents of ...

U.S. Sen. Claire McCaskill, D-Mo., criticized cable companies’ customer service at a hearing on Capitol Hill on Thursday. A Senate report found cable companies overcharge customers and train employees ...

The good news if you live in Milwaukee is that you are going to get rid of Time Warner if you are a cable TV subscriber. The not so good news is that you will be moved over to Charter Communications.

Time Warner Cable’s incoming chief executive wants to improve the pay-TV distributor’s relationship with its subscribers. Speaking Monday at the UBS Global Media and Communications Conference in New ...

That golden business rule “The customer is always right” doesn’t seem to be the motto of these 10 worst companies for customer service. Even so, some of them are actually big and famous companies and ...

Mark Plosa, fourth from right, general manager of the Wilkes-Barre office of Service Electric Cable TV & Communications, and Mayor George Brown, third from right, get ready to cut the ribbon on the ...

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

Over the next few weeks and months, city councils throughout the Denver metro area will be asked to approve a set of customer service standards that will require Comcast, the largest metro area cable ...