In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle). In this post, I want to ...
Accent Technologies this week announced the release of its new CRM Supercharger application, which guides selling and sales performance by applying intelligent data analytics to sales and buyer ...
Building an ad hoc e-mail management system didn't help Remington Arms Company, the nation's oldest firearms manufacturer, control its growing customer service woes. A more targeted approach, using ...
Back in the day, the leading internal service software providers - HEAT, Remedy and others - specialized in allowing users on help desks to create tickets, track cases, route incidents, automate ...
Salesforce and Pegasystems could not be further apart in terms of where both companies started their respective customer relationship management (CRM) journeys. Salesforce is currently evolving from ...
LONDON--(BUSINESS WIRE)--The custom applications development service market size is poised to grow by USD 26.74 billion during 2020-2024, progressing at a CAGR of over 7% throughout the forecast ...
SAP has always been a leading provider of CRM software. However, SAP’s strategy has shifted toward a software-as-a-service (SaaS) model through which it plans to close the gap between its offerings ...
The Internet and e-business are ushering in a new wave of application development where hosted services, like those offered by application service providers (ASP), are playing an increasingly ...
Vault CRM Service Center now available for life sciences inside sales, contact center, and hybrid reps Vault CRM Suite to unify sales, marketing, medical, and service for true customer-centricity ...
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