Business process outsourcing involves the outsourcing of business functions to external companies. To clarify, many companies outsource tasks to external providers. An example may be hiring a ...

Mark Karasek, executive vice president of engineering and chief technology officer of The Chamberlain Group, teaches students the fundamentals of changing processes within organizations. When an ...

Robotic process automation (RPA) has been adopted across various industries to ease employee workloads while cutting costs – and banking is no exception. From taking over monotonous data-entry, to ...

Over the past two years, we’ve witnessed digital players entering vertical markets at an astonishing rate, introducing radically new offers, disrupting the ways in which businesses interact with ...

A key role for any IT leader is to ensure the technology supporting business processes runs as smoothly as possible. Wherever possible, the CIO and a team of enterprise architects and business ...

Ages ago, I advocated for the business process expert - and got it wrong. But process mining and execution tools like Celonis and SAP Signavio bring back the old debate: we need process experts, not ...