When comes to being in a manager position, you need to have a framework in mind. By having a framework, you have a basic guideline to assist you in your leadership position. However, what framework do ...

Taking a service-based business to the next level requires entrepreneurs to make decisions with longevity in mind. From designing flexible systems and developing current and new talent to maintaining ...

The rate of change in today’s enterprise companies demands even best-practice frameworks evolve to keep up with business needs. That is the thinking behind updates to process guidelines within the IT ...

The upgraded best practice framework ITIL Version 3 includes guidance on how to get processes in place to optimize IT service delivery and management. For IT shops looking to adopt a best practice ...