While generative AI has helped unlock creativity, agentic AI is now unlocking autonomy. However, the real transformation lies not in the technology, but in how enterprises design for it. As ...

Aligned with dentsu’s global framework, dentsu.Connect in India enables teams to operate within a shared system, leveraging ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. With inflation, market volatility and rapid technological ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...