Data underpins business success. As a result, more organizations are making substantial investments in data management strategies. A survey by HFS Research and Syniti found that 65% of respondents had ...

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

Over the last year, I’ve written on the topic of the Configuration Management Database as proposed by the IT Infrastructure Library in its best practices for service management. The CMDB has since ...

I have been writing about, or at least referencing, a new “structural” approach to management. It crops up often when I talk about the notion of a configuration management database as an enabler so ...