As Ford Motor Co. asks many dealers to spend upwards of $1 million to sell future electric vehicles, it also wants retailers to invest in new commercial-focused facilities with larger service bays and ...

Your brand’s approach to customer service has a trickle-down effect from your agents to your customers. When agents are at ease and properly equipped in their roles, they’ll represent your company in ...

SEVEN HILLS, Ohio -- After being parked outside in the elements for decades, Seven Hills Service Department vehicles will soon be stored inside. That’s the plan behind City Council’s approval last ...

Adding to the mobile maintenance fleet was necessary for Ford Pro to build better customer service experiences. Not only were Ford Pro’s customers asking for a mobile maintenance solution, but it also ...

If yours is a service-providing business, it's of paramount importance that you learn to build immediate trust with first-time partners. Regardless of their niche, service providers typically end up ...

Financial services as a service — where entities like neobanks, retailers and others can create and sell their own financial products by way of a few lines of code and APIs — has been one of the ...

It’s not uncommon to hear a company brag about its stellar sales force, but what about its service force? These hidden heroes have a significant impact on a company’s reputation and bottom line. As ...

App notifications, well intentioned or no, have become a part of daily life. A 2018 study out of Duke University estimated that — aside from email and work app alerts — the average person receives ...

If your AI-powered application is gaining traction, users are flooding in, and everything seems to be going great—until your system starts to buckle under the pressure. Latency spikes, costs spiral, ...

Fox Creek Cabin, on Resurrection Pass Trail, is one of 40 existing Chugach National Forest cabins available for reservation. (Sabine Poux/KDLL) The Forest Service is planning to build a slate of new ...