What do you do when hundreds of your customers are willing to swear on the Bible that your firmware update royally messed up their favorite feature, even though your own tests prove otherwise? If ...

Some users are complaining that the noise canceling is diminished after updating their headphones' firmware -- but CNET can't reproduce the problem. Executive Editor David Carnoy has been a leading ...

After Bose released updated firmware for its QC35 II headphones last year, users complained on the company’s forums that the headphone’s active noise cancellation had gotten a worse. Now, the number ...

Bose has been forced to defend itself against accusations that the company intentionally hamstrung its own products in a covert attempt to bolster new headphone sales. The saga began with the release ...

Once the headphones are updated (or you’ve just taken your new headphones out of the box) you’ll now be able to choose which virtual assistant you prefer in the options menu of the Bose Connect app.

The 1.2.9 firmware update may have caused an issue with the sound quality of the Bose QuietComfort 35 headphones. When you purchase through links on our site, we may earn an affiliate commission. Here ...