With summer fast approaching, many of us will be planning that much-needed holiday. Holiday planning can be stressful - but for two Booking.com users, it became a nightmare when they were left ...

You’re so excited for your trip. You book a hotel. Everything looks normal. Then a message comes in that seems routine, like a standard follow-up message from guest services. It references your trip, ...

Chiara is an award-winning investigative reporter who specialises in banking and fraud, joining Which? in 2015 following six years as a personal finance journalist at a national newspaper. Save ...