All around the world, companies are transitioning from legacy in-house billing systems to agile and modern cloud-first billing platforms. When implemented effectively, sophisticated solutions can ...

Inbox Health, a billing platform, has launched an artificial intelligence assistant to help answer patient questions. The HIPAA-compliant AI, which has already been in a pilot phase, can cut response ...

The healthcare industry is buzzing about the possibilities around next-generation artificial intelligence agents. Health tech company Cedar unveiled an AI voice agent to tackle one of the more ...

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Jefferson Parish says the wait time to speak a customer service representative at its call center now averages between 5 and 15 minutes, a significant improvement after residents complained earlier ...

Current Lourdes patients can expect an expansion of services, possible workforce growth and the incorporation of providers into the eGuthrie system when Pennsylvania-based Guthrie Clinic acquires Our ...

The Leapfrog Group is introducing two new sets of questions for its 2021 surveys of hospitals and ambulatory surgery centers to assess whether facilities practice ethical billing and track and address ...

For many, navigating medical finances while dealing with a cancer diagnosis can be overwhelming. Huntsman Cancer Institute is here to help ease the stress that may come from medical bills and ...

The problems have not been lost on Denver residents. In January of 2023, when the new billing system went live, the city recorded 33,000 inquiries that month from residents asking about their bills, ...