He had been in the auto-repair industry since graduating from high school in Milwaukee in 1974. But when Glen Hayward applied his old-school knowledge and customer-service practices to servicing ...

When it comes to automotive service facilities, Consumer Reports members prefer independent shops—and, in some cases, chains—over dealerships, according to our annual survey. The survey results show ...

When it’s time to take the car in for repairs, you typically have three options to choose from: dealerships, independent repair shops, and chains. According to the results of our latest car repair ...