When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

Newsweek announced its inaugural AI Impact Awards last month, recognizing 38 companies for tackling everyday problems with innovative solutions. Winners were announced across 13 categories, including ...

Artificial intelligence is no longer emerging—it's now a core driver of innovation across nearly every industry. It's reshaping how companies operate and redefining everyday life, from improved ...

I've been telling you to pay attention to what personal data you share with your AI chatbot of choice and make sure that data can't be used to train future versions of that AI platform since ChatGPT ...