PROMOTING the use of basic and digital banking services will help encourage underbanked customers to increase their engagement with financial institutions, a study led by Mastercard in collaboration ...

The National Australia Bank (NAB) has announced the launch of its voice-activated Talk to NAB offering, allowing customers to ask basic banking questions such as how to replace a lost card or reset ...

RBS unveil their "digital human" Cora in this digital illustration who will be used to answer customers' basic banking questions during a pilot the bank are running in London, Britain, February 21, ...

Swedish retail bank Swedbank has employed an automated virtual assistant to improve services for online customers. Developed by US-based Nuance Communications, the assistant, Nuance Nina, answers ...

NAB customers can now ask Google Assistant to answer general banking questions, such as how to replace a lost card or reset their password, via Google Home or a smartphone with the voice activated ...

PETALING JAYA: Basic banking and financial services related to current and savings accounts, and other similar services such as e-wallet, will be exempted under the scope of the expanded service tax ...

Is banking a people business or a technology business? For smart banks, it’s both because digital technology works best with humans. The aim of digitalization is customer delight and video banking can ...