(TNS) — Governors and mayors trying to reopen their economies after nearly eight weeks of lockdown see “contact tracing” done with new technologies as a key to containing the spread of COVID-19.

Contact centers have long been the backbone of customer service operations across various industries. With the advent of digital transformation, these centers are evolving to meet the demands of a ...

COVID-19 has forced many industries to shut down or significantly reduce operations—now that cities are beginning to open certain aspects of society, it is crucial we implement comprehensive “Test and ...

As countries work to reopen after weeks of lockdown, contact-tracing apps help to understand the spread of the deadly coronavirus strain, COVID-19. While most governments lean toward privacy-focused ...

Posts from this author will be added to your daily email digest and your homepage feed. is a senior tech and policy editor focused on online platforms and free expression. Adi has covered virtual and ...