One of my banks invited me to a customer lunch a few weeks back so that it could announce its commitment to the new Banking Code of Conduct. Here was a chance for it to say sorry to its customers and ...

Mr Hughes said it was not “Luddite” to question how banks were using AI. Instead, he said it had to be accepted that banking was fundamentally a relationship between a banker and customer. Mr Hughes ...

Internet advocacy group InternetNZ and the NZ Consumers' Institute have both come out swinging over the New Zealand Bankers Association's (NZBA) decision to allow victims of Internet banking fraud to ...

The Australian Bankers Association says it won't be following New Zealand's lead after its Kiwi peer opted to make users of online banking held liable for Internet fraud. Earlier this month, The New ...

An organisation that provides a code of practice for banks has called on signatory banks to introduce transaction monitoring technology that can identify authorised push payment (APP) fraud. The ...

\xa0\xa0”What you do has far greater impact than what you say” .. Stephen Covey This article was first published in Dec 2020. This is an upgraded version, but is still relevant After covid, digital ...

Mr Hughes said it was not “Luddite” to question how banks were using AI. Instead, he said it had to be accepted that banking was fundamentally a relationship between a banker and customer. Mr Hughes ...

Former ASIC commissioner Sean Hughes says some in the banking system may think the failures of the industry are behind it. They are wrong. Mr Hughes said it was not “Luddite” to question how banks ...