Dmytro Lazarchuk is a co-founder and CEO of Relokia with over 8 years of experience in digital marketing and data migration services. It may come as a shock (or not) to learn that some companies ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Despite the experience and education of some veteran marketers as well as some careful planning there are times that customer experience efforts go awry. Despite the experience and education of some ...

COLUMBIA, S.C. - Yesterday we celebrate the companies with the best customer service. Today, it's the worst. First off and most importantly I want to stress that while this piece is highly subjective ...

People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, according to new peer-reviewed research we co-authored. Many companies in ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. Acquiring net new customers is up to 25 times more expensive than ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Wells Fargo has become the leading bank in home mortgages. This post is in partnership with 24/7 Wall Street. The article below was originally published on 247wallst.com. By Douglas A. McIntyre, ...

Discrimination can be hard to pick up. aluxum/iStock via Getty Images People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, ...