BT Group claimed it has made significant progress in transforming its customer service offering by integrating AI technology, pointing to a deployment of US software company Sprinklr’s platform ...

BT today announced innovative new capabilities for its BT Contact portfolio, designed to make organisations in the Middle East easier to do business with, while removing costs and complexity from ...

BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE ...

BT has registered a complaint with regulator Ofcom claiming broadband provider Unicom is breaking wholesale line rental rules by trying to convince customers thinking of leaving the smaller telco to ...

BT Group is the largest provider of fixed-line, broadband, and mobile communications services in the United Kingdom and also provides subscription television and IT services. Though it’s based in ...

BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...

ServiceNow service management capabilities to be extended to all BT Group units ServiceNow Service Bridge to connect BT Group with their enterprise customers for seamless automation BT Group to pilot ...

The UK’s biggest ISPs are doing a very poor job when it comes to dealing with basic customer service, consumer watchdog Which? has found. In November and December last year, it surveyed 1,800 ...