BMC Software wants to bring some social networking magic to the formal world of the IT help desk. “We want to eliminate employees from having to fill out forms,” said Jason Frye, BMC senior director ...

The acquisition, which was expected to close by Feb. 1, should strengthen BMC's service management offerings beyond its traditional enterprise customer base. Magic Solutions, with its Magic Service ...

BMC Software Inc.’s Remedy Corp. unit this week will announce a new version of its IT service management applications that includes upgrades to tools for tracking the life cycle of IT assets and ...

BMC announces Remedy ITSM on Demand, an IT service management software suite delivered via SaaS, to help customers move from on-premise software models to the cloud – and back again – as business ...

The privately-held, Utah-based KMXperts& software uses something called a natural language search which end users can access via the Web seven days a week, 24 hours a day to find solutions to their ...