This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Calling a company's contact center can be a frustrating experience ...

An automatic callback update goes live Sunday, but the much-touted auto attendant feature is still months and perhaps millions of dollars away. Last summer, Kansas City Mayor Quinton Lucas took to ...

HONOLULU (Island News) -- The Honolulu Police Department is rolling out a new 911 automatic callback feature. Here's how it works. If you make an abandoned, misdialed, or dropped call, the system will ...

Alpharetta unveiled its 911 call automatic callback system last week, making the city the first in the nation with this type of technology. The city’s Viper 911 phone system allows residents to ...