Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

ACD vs IVR: Which One Will Save You More Customers? Your email has been sent Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both. ACD ...

For the last 50 years, if a customer had a question or issue for a brand, they most often call the contact center. A popular example comes from Continental Airlines who launched their automatic call ...

A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it ...

BroadSoft today released Call Center Xpress, a bundled call center solution that enables telecommunications service providers to deliver a feature-rich, end-to-end, and fully scalable hosted call ...