When you call 911 for help, you expect someone to pick up the line. But that’s not what always happens. Instead, you might get put on hold with a recording when seconds count. Channel 2 investigative ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

A new wave of conversational systems has entered the global market, with analysts pointing to the rapid rise of the AI voice call generator as one of the most significant communication breakthroughs ...

Jefferson City's fire chief and Cole County's emergency medical services (EMS) chief lauded the success of a new dispatch system during a public safety committee meeting last week. EMS Chief Eric Hoy ...

A 911 call from an automated voice announced a bomb threat to Racine County governmental buildings on Monday, Sept. 23. The courthouse and law enforcement center were evacuated. Law enforcement ...

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...