PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

The phone call that some Superior residents received Monday night wasn't a prank. The automated voice asking for help finding a missing 8-year-old boy was legitimate. The community alert targeted the ...

911 Operators may be able to answer emergency calls quicker with the help of a new automated system for non-emergency calls. Dave Miller: This is Think Out Loud on OPB. I’m Dave Miller. Portland ...

Jefferson City's fire chief and Cole County's emergency medical services (EMS) chief lauded the success of a new dispatch system during a public safety committee meeting last week. EMS Chief Eric Hoy ...

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...

The Mid-America Regional Council is working on solutions to lower wait times for people in the metro area who call 911 for emergency help. When someone calls 911, the call is almost always routed to ...

“The operation of one call center (including both automated and live capabilities) for the benefit of one company in one industry does not remain static. Changes to a call center involving system ...

PORTLAND, Ore. — City commissioner Mingus Mapps hopes to improve 911 wait times by installing artificial intelligence software to help answer nonemergency calls. Mapps hopes the automated system will ...