Business Wire

SoundHound AI Launches Fully Automated Smart Answering Service That Lets Any Business Handle Customer Service Calls With Voice AI

SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, today announced that its fully-automated Smart Answering ...
Palm Beach Post

Rocket CRM Introduces Missed Call Text Back Feature to Support Automated Customer Communication

Rocket CRM has announced the introduction of its Missed Call Text Back feature, designed to assist organizations in maintaining consistent communication with individuals who attempt to reach them by ...
The Providence Journal

Rocket CRM Rolls Out Automated Missed Call Text-Back Feature to Transform Lead Engagement

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...
KCRW

Automated Customer Service

Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.
Marketplace

Has “unusually high call volume” become the norm for customer service?

Pick up the phone, dial a customer service line and you’re likely to hear an automated warning that it could be a while before you speak with an agent. These days, it seems like just about every call ...