Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it ...

Satisfaction with the claims process among those who filed an auto claim in the past year improved by eight percentage points to 81% between 2023 and 2025, indicating the insurance industry has ...

Most drivers stick with the same car insurance company for years, even when they're not particularly happy with the service. That's changing fast. A record 57% of auto insurance customers actively ...

Insure.com reports that the best auto insurance for 2026 includes Travelers, GEICO, and Nationwide, with premiums varying significantly, making comparison crucial.

While auto repair cycle times have improved, rising repair costs and increased premiums are impacting customer satisfaction, especially as many policyholders face additional costs following claims, ...

Our team looked at over 100 of the top auto insurance providers in the U.S., from national providers like USAA, Travelers, and State Farm to regional providers like Erie Insurance. 8,500 Data Points ...

Despite technological innovations and a growing emphasis on customer service, customer contentment with auto insurance industry is declining, according to a J.D. Power claims satisfaction study. The ...

BOZEMAN, Mont.--(BUSINESS WIRE)--Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built ...

A data-driven approach to integrating AI into the inner workings of a complex process like insurance claims can rapidly ...