Probing questions also allows the agent to understand better how the customer feels, which might change how they talk to the customer. If the customer is distraught, they will improve the customer ...

Over the past quarter-century, I've kept improving the list of questions I often ask clients to tease out their essence and help them develop goals. Here is the current list of those questions, ...

Can professional analysts pick stocks? Don’t laugh. Analysts perform many valuable functions. They ask probing questions of management, estimate earnings and provide a wealth of information on ...