Apple is undergoing some staffing changes that include the elimination of social media support staff. As a result, Apple will soon no longer provide customer support through X/Twitter, YouTube, and ...

Apple this week stopped providing human technical assistance via direct messages on X, formerly known as Twitter, in a shift away from social media support. As of October 1, customers who send a ...

Users are no longer able to receive live help from the Apple support account on X, and instead will be redirected to other platforms. Those who direct message the @AppleSupport account on X, formerly ...

Jake Peterson is Lifehacker’s Senior Technology Editor. He has a BFA in Film & TV from NYU, where he specialized in writing. Jake has been helping people with their technology professionally since ...

Apple today is announcing a new way to shop for iPhones. The company is introducing a new service, “Shop with a Specialist,” that will offer customers in the U.S. a live video shopping experience ...