Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Activists who are upset with Target’s decision to pull back on diversity, equity and inclusion (DEI) policies have begun a boycott of the national retailer. According to CNN, the 40-day effort is ...

Its latest numbers show that, despite many frustrated subscribers, the platform keeps growing. What’s more, in its latest ...

Closing early was not a good idea.

Last week, Verizon (VZ) ignited uproar from customers after it pulled the plug on several beloved discounts at a time when phone bills are creeping up in price. Several Verizon customers took to ...

Add Yahoo as a preferred source to see more of our stories on Google. BERLIN - Thieves used the quiet Christmas period to drill their way into the vault of a German retail bank and make off with at ...

This year’s outbreak of anti-Tesla attacks has forced some Tesla drivers to trade in their cars over fears for their safety. And while people working in Tesla showrooms – which have also come under ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

This is read by an automated voice. Please report any issues or inconsistencies here. California regulators are expected to approve a 10% Edison rate hike starting Oct. 1, adding $17 monthly to ...

Verizon customers should read the fine print in the phone carrier’s latest deal. Verizon’s (VZ) continuous price hikes have left some of its customers frustrated and ready to defect to the phone ...