Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

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Opinions expressed by Entrepreneur contributors are their own. Social media is a wonderful and remarkably useful tool for promoting your business and building your brand. When it comes to angry ...

A penny for the thoughts of our thankless call center workers. If these customer support personnel weren’t treated like robots before, in other words, they are now — in a distressingly literal sense.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Opinions expressed by Entrepreneur contributors are their own. Fast-food employees have certainly suffered their fair share of poor treatment from customers, and most are told to live by the code that ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. PARMA, Ohio (WJW) — Cell phones were ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

An irate customer who threw a cup of scalding hot coffee at a McDonald's employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying ...