Amazon will start charging a fee for returns under certain circumstances in an effort to reduce the return of online orders. The retailer will no longer offer free returns from UPS stores if there’s ...

After ordering two packs of 11-inch, rope-woven storage cubes from Amazon.com recently, I found that the resulting cubes were, in fact, 11-by-10.5-by-10.5 inches. Alas, they weren’t what I expected. I ...

It’s hard to imagine life without online shopping. We've grown so accustomed to ordering everything from groceries and shoes to electronics and pet food with a few quick taps on our phones that it's ...

FedEx is launching its own 'no-box, no-label' returns service in 2023, the company announced Monday. UPS and Amazon already offer versions of this service for some returns. "This is the bar now," a ...

Kohl's is 'testing' ending Amazon returns. In 2017 Kohl's and Amazon began a partnership for customers to return Amazon goods at Kohl's stores. In 2019, that service was expanded to nearly every ...

Retail returns are unavoidable, and companies know they should anticipate a certain percentage each year. For e-tailers — many of which are facing soaring shipping costs and chronic freight ...