Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Amazon announced this week a new set of AI capabilties in its call center software, dubbed Amazon Connect. Connect is a cloud-based service that offers companies a low-cost way to manage and support ...

HUNTINGTON, W.Va. — The Amazon Customer Service Center will be closing next May, according to a company representative. While not much information has been released about the company’s long-term plans ...