When it comes to job interviews at Amazon, one power skill stands above all others—customer obsession. This singular focus has been the cornerstone of Amazon's phenomenal success, and recruiters ...

At Amazon, “Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.” That ...

The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior customer ...

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