At Amazon, “Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.” That ...

Amazon founder Jeff Bezos has revealed the No.1 secret behind the company's trillion-dollar success. He said that it can be ...

Amazon founder Jeff Bezos has revealed the single and most important factor behind the company’s trillion-dollar success: ...

When it comes to job interviews at Amazon, one power skill stands above all others—customer obsession. This singular focus has been the cornerstone of Amazon's phenomenal success, and recruiters ...

The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior customer ...

Long before Amazon.com, Inc. (NASDAQ:AMZN) became a trillion-dollar giant, Jeff Bezos shrugged off internet hype and leaned hard into customer obsession—even as critics questioned his company's ...

Customer obsession is heralded as a virtue in business. From Jack Bogle, who was passionate about democratizing investing for Vanguard Group account holders, to Jeff Bezos, who signaled a “relentless” ...

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