Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

If you've ever had a frustrating experience with an Amazon chat support worker you'll sympathize with Chris Williams. He was worried that someone named "Brittni" was "phishing" his email address — ...

Anyone who’s spent several hours on the phone with their local Internet provider during an outage can tell you: There’s little more frustrating than bad customer service. Chris Williams knows this ...

Rolled out in 2013, the Mayday video chat feature gave Fire tablet users access to a live rep on screen who could control and annotate the screen for assistance. (Amazon Photo) Amazon is pulling the ...

The option to use Amazon's Messaging Assistant doesn’t show on the home screen or product landing page.(Reuters) Amazon has added another feather in its cap by bringing in Hindi language support to ...

Amazon Q Developer, Amazon Web Services Inc.’s artificial intelligence software development assistant, today announced support for inline chat that combines the ability to invoke assistants within ...

Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...