Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

When negotiating with a potential ASP, most companies spend their time looking at the per-seat price and the guaranteed uptime percentage. Given that prices are beginning to stabilize and most ASPs ...

5 Tips For Choosing the Right Help Desk Solution for Your Small Business Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...