Retailers and tech companies are empowering AI agents to make independent decisions, with major announcements expected at the ...

The virtual assistant industry is entering a new phase as artificial intelligence (AI) becomes central to how virtual assistants support businesses worldwide. Instead of spending hours on manual tasks ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

Nearly one in four (24%) of respondents to a recent Tata Consultancy Services (TCS) survey already are using AI for ...