Amazon Web Services experienced a 13-hour interruption to one system used by its customers in mid-December after engineers ...

Recent incidents involving Amazon's AI bot Kiro highlight concerns about AI's role in professional settings. An internal report revealed that Kiro, tasked with fixing issues in Amazon Web Services ...

A recent Amazon Web Services (AWS) outage that lasted 13 hours was reportedly caused by one of its own AI tools, according to ...

"AI has a role to play in automating back-office tasks and improving efficiency," said Jane Blanchard, head of brand and marketing for ServiceForge. "But when a customer is calling because their heat ...

Amazon Web Services faced a 13-hour service disruption in December after its agentic AI bot, Kiro, was given the autonomy to fix a small software issue. Instead of fixing it, Kiro reportedly ...

The numbers are sobering. Organizations invested $47 billion in AI initiatives during the first half of 2025, yet 89% of that spend delivered minimal returns. Most projects collapsed under the weight ...

Verizon’s integration of Google’s Gemini AI into its customer service chatbot has been met with heavy criticism from both customers and employees. Complaints range from poor issue handling and endless ...

Dubai's Sukoon Insurance deploys AI voice bot that calls customers before their car insurance expires, handling renewals ...

Over the last year, more than 500 Taco Bell restaurants began using voice AI in their drive-thrus. They quickly learned that not all AI is created equal. The feedback online was swift, and mostly ...

The Civil Service Employees Association, the union representing paralegals, clerks and support staff, has accused the Nassau County District Attorney’s Office of using artificial intelligence to ...

Panaji: Govt has launched an AI-powered digital assistant to simplify and strengthen public service delivery across Goa.The chatbot was developed by the department of information technology in ...