The intense scrutiny of 911 calls in the Josh Powell case has many questioning the qualifications and training of the operators involved. While officials won’t comment specifically on the Powell case, ...

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COBB COUNTY, Ga. - For the first time in metro Atlanta, a new program gives high school students hands-on training that puts them a step ahead for a career as a 911 operator. Cobb County students ...

Governor Kevin Stitt signed a bill into law on Wednesday that could increase survival chances for those suffering a cardiac arrest. The bill includes high-quality telecommunication training, also ...

911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now. Those are some of the misconceptions people have about dispatchers who respond to ...

A growing number of cities are testing not sending police to 911 calls about mental health. Many 911 call centers in a new survey said they don't have the training to handle mental health calls.

From the beginning, Ashley Schepers felt strongly about a service-oriented career. Though she said, "it's kind of cheesy," she was geared toward helping others locally. Before joining the Jefferson ...

You encounter someone collapsed on the sidewalk and quickly dial 911. Whether or not the operator instructs you on how to deliver cardiopulmonary resuscitation could mean life or death, especially if ...

FORT PIERCE, Fla. (CBS12) — A heroic 911 dispatcher helped a woman deliver her premature baby over the phone -- just a few weeks before she gives birth herself. “It’s the first time something like ...

Governor Kevin Stitt signed a bill into law on Wednesday that could increase survival chances for those suffering a cardiac arrest. The bill includes high-quality telecommunication training, also ...